Service Delivery Policy

This policy outlines the standard process for service delivery at Softnue. Our goal is to ensure a transparent, efficient, and collaborative process for all our clients.

1. Project Initiation

Upon agreement of the project scope and receipt of the advance payment (as outlined in the Service Agreement), the project will be officially initiated.

• A dedicated project manager or point of contact will be assigned.
• A project kickoff meeting may be scheduled to finalize requirements, timelines, and deliverables.
• The Client will be required to provide all necessary materials, such as logos, content, branding guidelines, and access credentials.

2. Development & Review

Our service delivery follows an iterative process:

• Design: For web/app projects, initial designs (mockups or wireframes) will be presented to the Client for review and approval.
• Development: Upon design approval, the development phase will begin.
• Client Feedback: We will provide regular updates and milestones for Client review. Timely feedback is crucial to maintaining project timelines.

3. Service Timelines

Estimated project timelines will be provided in the Service Agreement. These timelines are contingent upon:

• Timely provision of all required materials by the Client.
• Prompt feedback and approval from the Client at each milestone.
• The complexity and scope of any requested revisions.

Softnue is not responsible for delays caused by the Client's failure to provide feedback or materials.

4. Final Delivery

• Website/Software/App Projects: Final delivery consists of deploying the approved project to the live server or app store. Full access will be provided to the Client upon receipt of the final payment.
• Digital Marketing (SEO, SMM, PPC): These are ongoing services. Delivery consists of monthly performance reports, campaign management, and regular consultations as defined in the service package.
• CRM/ERP Projects: Delivery includes system setup, configuration, data migration (if applicable), and user training, culminating in the system "go-live".

5. Post-Delivery Support

Upon final project delivery, we offer a warranty period (e.g., 30-60 days) to fix any bugs or technical issues that were part of the original project scope. This does not include new features or changes. Ongoing support and maintenance plans are available as separate services.

6. Client Responsibilities

The Client agrees to:

• Provide clear, timely feedback and approvals.
• Supply all necessary content, images, and information.
• Appoint a single point of contact for project communications.
• Adhere to the payment schedule defined in the Service Agreement.